Skip to content
RILLOO
Book a Meeting

Privacy Policy

Last updated: October 10, 2026

RILLOO (“we,” “us,” or “our”), based in Tel Aviv, Israel, operates the website rilloo.com (the “Site”) and is responsible for the personal information collected through it. We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This privacy policy explains how we collect, use, and share your personal information when you visit our website, use our services, interact with our tools, or apply for open positions.

By using our Site and services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information that you voluntarily provide to us and data that is collected automatically to operate and protect the Site. You are not legally required to provide us with any personal information. However, without certain details (such as your email address), we will not be able to respond to your inquiry or consider your application.

  • Contact Information: When you submit our contact form, we collect your name, email address, company name (optional), and the content of your message.
  • Job Application Information: If you apply for an open position, we collect your name, email address, phone number, LinkedIn profile, the position you are applying for, your message, and your CV.
  • Chat Assistant Conversations: When you use the AI chat assistant on our Site, we collect the content of your conversation and the page you were on. If you choose to share your name, email address, phone number, or company in the chat, we collect those as well.
  • Meeting Scheduling: When you book a meeting through our booking link, you provide your details directly to Google Calendar’s booking page (see Section 3).
  • Technical and Security Data: When you use the Site, our servers and security services process technical information such as your IP address, browser type, device information, and the time of your visit. For abuse prevention, we store IP addresses only in a one-way encrypted (hashed) form.
  • Analytics Data: With your consent where required, we use Google Analytics to collect information about how visitors use the Site, such as the pages visited, time spent on pages, approximate location (city or country), device type, and how you arrived at the Site.

2. Cookies and Similar Technologies

We keep the use of cookies and similar technologies to a minimum:

  • Security (necessary): We use Google reCAPTCHA, through Firebase App Check, to protect our forms and chat assistant from spam and abuse. reCAPTCHA may set cookies and collect hardware and software information, such as device and application data, and send it to Google for analysis. Its use is subject to Google’s Privacy Policy and Terms of Service.
  • Analytics (optional): Google Analytics uses cookies to distinguish visitors and sessions. Where required by law, these cookies are only set after you give your consent, and you can withdraw your consent at any time. You can also opt out of Google Analytics on all websites by installing the Google Analytics Opt-out Browser Add-on.
  • Preferences (necessary): Your browser’s local storage is used to remember your current chat conversation during your visit and your choice to pause animations. This information stays on your device.

We do not use advertising or cross-site tracking cookies.

3. How We Use Your Information

We use the information we collect for specific, explicit, and legitimate purposes:

  • To Respond to You: To answer your inquiries, provide information about our software development and consulting services, and schedule meetings.
  • To Process Job Applications: To evaluate candidates who apply for open positions and communicate with them regarding their application.
  • To Operate the Chat Assistant: To generate answers to your questions and, if you share your contact details, to pass your inquiry to our team so we can follow up.
  • To Protect the Site: To prevent spam, fraud, and abuse, and to keep the Site secure and stable.
  • To Improve the Site: To understand, in aggregate, how visitors use the Site and which content is useful, so we can improve it.
  • To Comply with Legal Obligations: To meet our legal and regulatory requirements.

We do not use your information to make decisions about you based solely on automated processing, and we do not use your chat conversations to train AI models.

4. Sharing and Disclosure of Your Information

We do not sell or rent your personal information. We share it only with service providers that help us operate the Site, under agreements that require them to protect it, and only to the extent needed:

  • Google Cloud and Firebase (Google LLC / Google Ireland Ltd.): Website hosting, databases, and file storage. Form submissions, applications, and chat conversations are stored in Google Cloud’s European Union region (Belgium).
  • Google Gemini via Google Cloud Vertex AI: Generates the chat assistant’s answers. Under Google Cloud’s terms, your conversations are not used by Google to train its models.
  • Google Workspace: Email, used to deliver form submissions and job applications to our team.
  • Google reCAPTCHA: Spam and abuse protection (see Section 2).
  • Google Analytics: Website usage analytics (see Section 2).
  • Google Calendar: When you use our booking link, you provide your information directly to Google, and its use is governed by Google’s Privacy Policy.

We may also disclose your information:

  • For Legal Requirements: If we believe it is necessary to comply with a legal obligation, protect our rights, prevent fraud, or enforce our policies.
  • Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.

5. International Data Transfers

We are based in Israel, and our main data storage is located in the European Union. Some of our service providers, including Google, may process data in other countries, such as the United States. When this happens, the transfer is protected by appropriate safeguards, such as the European Commission’s Standard Contractual Clauses and our providers’ data protection terms. Israel and the European Union recognize each other as providing an adequate level of data protection.

6. Data Retention

We retain your personal data only for as long as necessary for the purposes set out in this Privacy Policy, or as required to comply with our legal obligations, resolve disputes, and enforce our agreements.

Specifically, information submitted through our website is automatically deleted from our systems after the following periods:

  • Website chatbot conversations: 90 days after the last message.
  • Contact form messages and contact details shared with our chatbot: 6 months.
  • Job applications, including CVs: 6 months.
  • Google Analytics data: up to 14 months.

Copies of messages we have received by email are handled as part of our regular business correspondence.

7. Data Security

We take the security of your data seriously and use reasonable technical and organizational measures to protect it from unauthorized access, alteration, or disclosure. These include encryption of data in transit and at rest, strict access controls, storing CVs in private storage that is not publicly accessible, spam and abuse protection, and storing IP addresses only in hashed form. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Data Protection Rights

Depending on your location, you have certain rights regarding your personal data under the Israeli Privacy Protection Law, 5741-1981, the EU General Data Protection Regulation (GDPR), and other applicable laws. We are committed to facilitating these rights.

  • The Right to Access: You can request copies of your personal data.
  • The Right to Rectification: You can request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data under certain conditions.
  • The Right to Restrict Processing: You can request that we restrict the processing of your personal data under certain conditions.
  • The Right to Object to Processing: You can object to our processing of your personal data under certain conditions.
  • The Right to Data Portability: You can request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
  • The Right to Withdraw Consent: Where we rely on your consent (for example, for analytics cookies), you can withdraw it at any time.

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is being collected and the right to opt out of the “sale” or “sharing” of your personal data. We do not sell or share your personal information for cross-context behavioral advertising.

To exercise any of these rights, please contact us at contact@rilloo.com. We will respond to your request within one month. You also have the right to lodge a complaint with a data protection authority: in Israel, the Privacy Protection Authority; in the European Union, the supervisory authority in your country.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us.

Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We have no control over and assume no responsibility for the content or privacy practices of any third-party sites. We strongly advise you to review the privacy policy of every site you visit.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last updated” date at the top. We encourage you to review this policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at contact@rilloo.com, or write to us at RILLOO, Tel Aviv, Israel.