Sales-Oriented Call Center Chatbot with Gemini

We developed an AI-powered chatbot using Gemini LLM and RAG (Retrieval-Augmented Generation) technology, deployed on Google Cloud Platform (GCP), to enhance customer service and drive sales. By combining real-time data retrieval with advanced AI generation, the chatbot provides precise, context-aware responses, streamlining customer interactions and boosting sales efficiency.

Key features:

- Meeting Scheduling: Book appointments seamlessly.
- Sales Integration: Generate leads, nurture prospects, and close sales with smart automation.
- Facebook Campaigns: Connect directly with Facebook Ads for streamlined lead follow-ups.
- CRM Integration: Access customer data for personalized interactions.
- Scalable Architecture: Handle high volumes with low latency.
- Automated Support: Resolve common queries efficiently.
- Secure Cloud Deployment: Ensure robust and scalable operations on GCP.
This chatbot transformed call center operations, boosting efficiency, customer satisfaction, and sales performance.

Technologies Used: Gemini LLM, GCP, Python, Facebook Ads API, and REST APIs.